Privacy Policy
[12-06-2025]
1. Introduction
Welcome to Genscart UK. We value your privacy and are fully committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website or make a purchase from within the United Kingdom.
2. Information We Collect
Personal Information:
- Your full name, email address, phone number, billing and shipping address, and payment information.
Technical Data:
- IP address, browser type and version, device information, operating system, and user interaction behavior on our website.
Transaction Data:
- Purchase history, order details, and delivery tracking information.
Marketing Preferences:
- Your choices regarding receiving promotional emails or SMS notifications.
3. How We Use Your Information
We collect and process your data only where we have a lawful basis to do so. This includes:
- Fulfilling and delivering your orders efficiently
- Processing secure payments
- Sending updates related to your order status
- Offering personalized content or recommendations (only with your consent)
- Improving our website and customer experience
- Detecting and preventing fraud
- Meeting legal obligations under UK laws
4. Lawful Basis for Processing
Under UK GDPR, we process your data based on:
- Contractual necessity – for order fulfillment
- Consent – for marketing and newsletters
- Legitimate interest – to improve services and prevent fraud
- Legal obligation – when required by authorities (e.g., HMRC)
5. Data Sharing
We do not sell or rent your personal data to any third parties.
We may share your data with:
- Trusted payment gateways (e.g., Stripe, PayPal)
- Courier and logistics partners (e.g., Royal Mail, DPD)
- IT & analytics service providers
- Legal authorities where required by law
6. International Data Transfers
Your data may be processed outside the UK (e.g., cloud hosting). In such cases, we ensure safeguards are in place via Standard Contractual Clauses (SCCs) or equivalent protections to comply with UK data protection rules.
7. Data Security
We implement strong security practices including:
- SSL encryption
- Secure servers and firewalls
- Regular malware scans
- PCI-compliant payment processing
However, no system is completely immune to threats. You are responsible for maintaining the confidentiality of your login credentials.
8. Cookies & Tracking
We use cookies and similar technologies to:
- Enhance your browsing experience
- Monitor website traffic and performance
- Provide relevant ads (with your consent)
You can manage cookie settings via your browser or our cookie consent banner.
9. Your Rights Under UK Law
You have the right to:
- Access a copy of your personal data
- Correct inaccurate or incomplete data
- Delete your personal data (subject to legal retention)
- Withdraw consent for marketing
- Request restriction of data processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
10. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal, accounting, or regulatory requirements.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in laws or business operations. The latest version will always be available on our website.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal data, you can contact us at:
📧 Email: support@genscart.co.uk
📞 Phone: +44 123 456 7890
📍 Address: Genscart UK, 12 Baker Street, London, UKrds.